Go about reviews the right way and you’ll earn respect and trust in the process. Cheat and you risk everything you’ve built.
Your messaging is only part of the equation when it comes to your business’s reputation. Reviews, both good and bad, are the other part, and they’re not under your control. Here’s a path forward.
A good old-fashioned ‘thank you’ online or in person goes a long way toward convincing customers to give you ‘stars.’
If you can get customers to leave you reviews, your business will grow, and your customers will trust you more and more.
Customers don’t trust a business with only perfect reviews.
Business owners have to pay attention to online reviews because they can have a huge impact.
You can’t afford to not get reviews from every client you serve.
Online reviews are supposedly the gold standard for judging a business but, seriously, not all that glitters is gold.
“Asking if a company has ever had a bad review online is like asking if someone’s ever been on a bad date,” said one president.
It only takes one harsh review to scare off an untold number of potential customers. How you respond will make all the difference.