Next time you visit a field operation, skip the management meeting and ask a service rep to take you on a customer call.
Good leaders see past their tasks to become stewards of what might be.
If we want innovation and inspiration from our team, we need to open a path for their ideas and actions.
You can’t take hold of an opportunity if your hands are already full.
Completed to-do lists are necessary but not sufficient for getting your team where you need them to go. Giving them a vision of their destination is your job.