How a bad experience at a self-styled “luxury” Sydney hotel reminded me of the most important customer service lessons for small business owners and entrepreneurs.
Author archives: Alex Gold
3 Counter-intuitive Customer Service Lessons Entrepreneurs Should Learn
How a bad experience at a self-styled “luxury” Sydney hotel reminded me of the most important customer service lessons for small business owners and entrepreneurs.
How to Raise Money Even When You Don’t Have ‘Traction’
Early-stage entrepreneurs need marketplace traction to raise capital. And capital to generate traction. Here’s how to get out of this frustrating cycle.
How to Raise Money Without Lying
Entrepreneurs often overstate their early “success” in order to get investors to buy in. Here’s how to avoid this fatal strategy.
How to Introduce Investors to Your Team the Right Way
Eager to introduce investors to the rest of your “rockstar team”? That meeting could be to your detriment. Here’s how to turn your dilemma into a win and close the deal.
How Rapid ‘Testing and Learning’ During Product Development Saves Time and Money
Investing money and design work is all very well. But what do your (potential) customers think? That’s what really counts.
Perseverance: Why It Was Southwest Airlines’ Herb Kelleher’s Most Important Lesson for Entrepreneurs
Sadly, Kelleher died last month. But his legacy lives on: Ever hear of how he and his airline became Texas’s largest bourbon distributor?
What NASCAR’s Declining Popularity Can Teach Us About Responding to a Changing Market
In February last year, the Daytona 500, the NASCAR season opener, drew a Nielsen Rating of only 5.3. That was an all-time low.
2 Harsh Experiences Convinced Me Never to Invest in Friends’ Companies
How do you avoid the drama-filled minefield that can result when a friend pressures you for financial support? Try these 4 responses.